We stand behind the quality of every product we sell. If you are not completely satisfied with your purchase, our Return & Refund Policy is designed to make things right quickly and fairly. Please read the full terms below before initiating a return.
Eligibility for Returns
You may return most items purchased from ArticcShop within 30 calendar days from the date your order is delivered. To qualify for a return, the item must be:
- In unused, unworn, and unaltered condition.
- In its original packaging with all tags, labels, and accessories intact.
- Free from stains, odors, pet hair, or any signs of wear.
Please note that for hygiene and safety reasons, certain product categories may be marked as “Final Sale” and are not eligible for return unless they arrive damaged or defective. Any such designation will be clearly indicated on the product page.
Defective or Incorrect Items
If you receive an item that is defective, damaged, or not what you ordered, we take full responsibility. Please contact us immediately at info@articcshop.it.com with your order number, a description of the issue, and clear photographs. We will provide a prepaid return shipping label and, once the return is inspected, we will fully refund you including any original shipping charges (though shipping is already free), or send a replacement if you prefer.
How to Start a Return
To initiate any return, simply email our customer service team at info@articcshop.it.com. Please include your order number in the subject line and let us know which items you wish to return and the reason. We will reply with a Return Merchandise Authorization (RMA) number and detailed return instructions. Do not send items back without receiving an RMA number first, as this may delay processing.
Return Shipping Costs
We offer free returns on all eligible orders within the United States. We will provide you with a prepaid return shipping label via email. Print the label, securely pack the item, and drop it off at the designated carrier’s location. There are no restocking fees, ever.
Return Address
All returns should be shipped to our physical return facility:
707 Poplar Street, West Union, OH 45693, United States
Please ensure the RMA number is clearly written on the outside of the package.
Refund Processing Time
Once your return package is delivered back to us, we will inspect the items within 1 to 2 business days. After the return is approved, we will initiate your refund. The refund will be issued to the original payment method you used for the purchase. Depending on your bank or card issuer’s processing times, it may take an additional 7 to 10 business days for the funds to appear in your account. If you paid with PayPal, the refund will reflect in your PayPal balance according to their standard timelines.
Exchanges
At this moment we do not offer direct exchanges. If you would like a different size, color, or style, the fastest method is to return the original item for a refund and place a new order. This ensures the new item is reserved for you and ships without delay.
Order Cancellations
You may request to cancel an order free of charge as long as it has not yet been shipped. Please contact us as soon as possible. If the order has already been processed and dispatched, you will need to follow the standard return procedure upon delivery.
We reserve the right to decline returns that do not meet our policy conditions. In such instances, the item will be returned to you at your expense. If you have any questions about whether your item qualifies, please ask before shipping it back.