What You Need to Know About Our Shipping
At ArticcShop, we want your order to arrive safely, on time, and with full transparency. Please review the details below so you know exactly what to expect from the moment you place your order until it reaches your door.
Order Processing Time
Once your order is submitted and payment is confirmed, our team begins processing it right away. We typically require 1 to 2 business days to prepare your items for shipment. This processing window does not include weekends or federal holidays. During peak seasons or promotional events, processing times may extend slightly, but we will always communicate any significant delays on our website or via email.
Where We Ship
We currently ship to addresses within the contiguous United States and the District of Columbia. At this time, we are unable to ship to PO boxes, APO/FPO addresses, or US territories. We reserve the right to cancel or modify orders if the shipping address falls outside our service area.
Shipping Carriers & Delivery Estimates
We partner with trusted national carriers, including the United States Postal Service (USPS), UPS, and FedEx, to deliver your packages. The carrier for your order is selected based on the shipping destination, package size, and current service availability to ensure the most reliable delivery. Once your order has been handed over to the carrier, you can generally expect delivery within 3 to 5 business days from the shipment date. Remote or rural addresses may occasionally require an additional day.
Shipping Rates
We are pleased to offer free standard shipping on every order to all eligible US destinations. There are no minimum purchase requirements and no hidden surcharges for regular delivery. If expedited shipping options become available in the future, any associated costs will be displayed at checkout before you finalize your purchase.
Order Tracking
As soon as your package is dispatched, we will send a shipping confirmation email to the address you provided. This email will include your tracking number and a link to follow your package’s journey. If you do not see the email, please check your spam or promotions folder, or reach out to us and we’ll gladly assist you.
Delivery Issues & Lost Packages
While we make every effort to ensure a smooth delivery, occasionally unexpected things happen. If your tracking shows that your package has been delivered but you cannot locate it, we recommend first checking with neighbors or any secure delivery locations around your property. If the package is still missing after 48 hours, contact us immediately so we can start an investigation with the carrier. In cases of loss confirmed by the carrier, we will arrange a replacement or refund at no cost to you.
Damaged Items Upon Arrival
Please inspect your order as soon as it arrives. If you receive an item that has been damaged during transit, retain all packaging materials and contact us within 48 hours of delivery with clear photos of the damage. This will allow us to file a claim and quickly resolve the situation for you.
Important Note on Undeliverable Packages
If a package is returned to us because the shipping address was incomplete or incorrect, or because the package was unclaimed, we will contact you to arrange reshipment. Additional shipping fees may apply in such cases if the error was not caused by us. Please double-check your address at checkout to avoid delays.
For any questions about our shipping practices, please reach out to info@articcshop.it.com.